DHL eCommerce was designed as a global tracked mail service to assist online retailers in reaching customers worldwide. The objective of this service is to make international shipping both easy and cost-effective.

In order to inquire about your shipments, it will be necessary to contact the local postal service and provide a specific reference code or tracking number which the local post can recognize. Our universal parcel tracking tool is able to locate this tracking number for you, and then track and provide you with information on both your local post office and DHL eCommerce's new tracking number.

DHL eCommerce Tracking

DHL eCommerce is a mail service that can be tracked using your DHL eCommerce tracking number on the trackeger.com tracking tool. However, tracking updates may not be as frequent as a standard courier service.

There are three official websites where you can track DHL eCommerce or DHL eCommerce Asia shipments. The most popular and oldest one is webtrack.dhlglobalmail.com, which offers tracking information in several languages including French, German, Spanish, English, Portuguese, Chinese, and Korean. Another website, www.logistics.dhl, provides information about the sender, recipient, declared value, and other useful parcel attributes in addition to tracking events. Dhlecommerce.asia is mainly for packages sent to and from Asian countries and provides tracking in English, Malay, Vietnamese, Thai, and Chinese.

Our universal DHL eCommerce parcel tracker is integrated with all these websites, providing you with the most up-to-date information about your package directly from DHL eCommerce.

DHL eCommerce tracking numbers

DHL eCommerce tracking numbers are identifiable by the following formats:

The tracking number usually begins with GM, LX, RX, UV, CN, SG, TH, IN, HK, or MY. For instance: GM2941173225174494, LX000000000DE, CNAPZ300037833, INAUJGLAGD82, SGADN142797855, HKAETA20589534, MYAOI55866, and THACEPKG685 are all examples of valid tracking numbers.

The number's length may range from 10 to 39 characters.

DHL eCommerce Tracking USA

When you are expecting a package in the USA, DHL eCommerce frequently serves as a middleman shipper. In this scenario, DHL eCommerce collects the package from the sender, transports it through its logistics network, and then hands it over to USPS. You will then receive a 22-digit USPS tracking number that you can use to track your package.

DHL eCommerce Tracking Canada

DHL eCommerce serves as an intermediary shipper when you are waiting for your package in Canada, picking up the package from the sender and transporting it through its logistics network before handing it over to Canada Post. Once this happens, you will receive a 16-digit Canada Post tracking number to follow.

A tracking number or ID is a unique combination of letters and/or numbers that identifies your shipment. The length of the ID can vary from 10 to 39 characters.

Typically, the merchant or online shop can provide the tracking number or ID. When you order a product from an online shop, the confirmation email or shipment notification usually contains the tracking number or ID.

It usually takes 24-48 hours to see tracking events after you receive confirmation from the merchant or online shop. The reason for the delay is that the first event is created only after the shipment is handed to DHL eCommerce, which happens when the shipment departs from the merchant's or online shop's fulfillment center.

DHL eCommerce USPS Tracking

DHL eCommerce collaborates with local postal services, including USPS, to provide domestic shipping services. While USPS takes care of the final mile and return pickups, DHL is responsible for the initial pickup and package sorting.

With our tracking service, you can track your USPS tracking number across multiple couriers, including DHL eCommerce and USPS, to obtain the latest information on your package's whereabouts and tracking status. We summarize all the data in a clear and easy-to-understand format, giving you a comprehensive view of your shipment's progress.

DHL eCommerce Shipment Tracking

You can easily track your DHL eCommerce packages using the provided Shipment ID or tracking number. This will allow you to monitor the status of your package, its estimated delivery date, and any potential delays or issues that may arise during the fulfillment process.

It's important to note that end-to-end tracking may not be available for all DHL eCommerce services. Here are some of the DHL eCommerce services that offer shipment tracking:

• DHL Global Mail Packet Plus Priority: This service is similar to postal shipping and differs from DHL's courier service. DHL Globalmail collects your order from the seller's warehouse, sorts it, applies postage, and manages the package until it reaches your country. Once it arrives, your local post office handles customs processing (if required) and delivery.
• DHL Global Mail Standard Tracking
• DHL Global Mail Business Tracking
• DHL SM Parcel Expedited Max: SmartMail is DHL eCommerce's premium parcel service that offers fast and reliable shipping at an affordable price.
• DHL Packet Plus International: This service provides economical, lightweight shipping with tracking milestones.
• DHL Parcel Intl Standard: This service offers shipping for items up to 44 lbs.
• DHL SM Parcel Expedited
• DHL Packet Plus International Standard: This service is designed for international B2C shipping to over 220 countries, with range-definite transit times for items up to 2 kg, simplified postal customs clearance, milestone tracking with delivery confirmation in key destinations, and insurance options.
• DHL Parcel International Direct: This service provides direct shipping for items up to 20 kg to high-demand markets.

DHL Global Mail Tracking

DHL eCommerce provides a cost-effective solution for shipping parcels to their destination. DHL eCommerce coordinates the delivery of your parcel to the destination country through their logistics network, and the final mile delivery is handled by the local postal service in the destination country.

DHL Global Mail, also known as DHL eCommerce, offers various delivery options:

• DHL Global Mail Packet Plus Priority: This method is similar to postal shipping and differs from DHL courier services. DHL Global Mail collects your order from the seller's warehouse, sorts it, applies the necessary postage, and handles the order until it reaches your country. Upon arrival in your country, your local post office takes over for customs processing (if necessary) and delivery. Your national postal service, not DHL Global Mail, is responsible for delivery.
• DHL Global Mail Standard Tracking
• DHL Global Mail Business Tracking
• DHL SM Parcel Expedited Max: SmartMail is DHL eCommerce's premium parcel service and boasts the fastest and most reliable shipping option at an affordable price.
• DHL Packet Plus International: This option offers low-weight, cost-effective shipping with milestone tracking events.
• DHL Parcel Intl Standard: This option allows shipping up to 44 lbs.
• DHL SM Parcel Expedited
• DHL SM Parcel Ground
• DHL Packet Plus International Standard: This option provides international B2C shipping to over 220 countries with range-definite transit times for items up to 2 kg, simplified postal customs clearance, milestone tracking with delivery confirmation in key destinations, and insurance options.
• DHL SM BPM Ground
• DHL Parcel International Direct: This option offers direct shipping up to 20 kg to high demand markets.

DHL eCommerce tracking USA, Canada, United Kingdom, Australia, China, Malaysia, Singapore, France, Italy, Spain

Rewritten:

To track your DHL eCommerce package, you have several options available. You can use our universal postal tracker to track any DHL eCommerce tracking number from or to any country on Earth. Alternatively, you can use the following options based on the origin of the shipment:

• For packages sent from the U.S. (tracking numbers usually start with "GM" followed by 15-21 digits), use DHL eCommerce U.S. Tracking.
• For packages sent from Asia Pacific (tracking numbers usually start with "CN", "TH", "MY", "ID", "AU", "HK" followed by a combination of digits and letters), use DHL eCommerce Asia Pacific Tracking.
• For packages sent from Europe (tracking numbers usually 10 or 20 digits), use DHL Paket Tracking.

If you are expecting an international parcel sent with DHL Express, use DHL Express Tracking.

How to track DHL eCommerce Package?

To track your DHL eCommerce shipment, you will first need to locate your tracking number or ID. When you make a purchase on an online store that utilizes DHL eCommerce services, they will typically provide this information in the form of confirmation emails or shipment notifications. In some cases, DHL eCommerce also offers the option to receive an SMS on the day of delivery, which includes a link to track the status of your shipment. Keep in mind that the way in which you receive your tracking number or ID will depend on the specific DHL eCommerce service used to ship your order.

When will I receive my DHL eCommerce Tracking Number/ID?

After placing an order on an eCommerce store, it may take 24-48 hours for the tracking events to appear, following the confirmation received from the online shop or merchant. The delay in updating the tracking events is due to the way DHL eCommerce generates the first tracking event, which is created only after the shipment is handed over to them. Thus, it is the responsibility of the merchant or online store to ensure that the shipment is sent to the nearest DHL fulfillment center at the earliest.

DHL eCommerce Standard Shipping

This shipping method involves picking up your order from the shipper or retailer, sorting it, and applying the necessary postage. DHL eCommerce then transports the shipment to your local post office for customs processing (if required) and delivery, which is carried out by your national postal service. On average, transit time to your country is 4 to 8 days, plus additional processing and transit time within your country. Standard shipping typically takes about 1 to 3 weeks for delivery, although delays can occur during transit or at local customs offices. It may take up to 5 weeks for an international shipment to be delivered. Each shipment is provided with tracking information, which includes additional details while in transit.

Additional fees, including customs fees, may be charged for international shipments. For more information, contact your local customs office.

It's important to note that DHL eCommerce is different from DHL Express, which is a courier service that offers expedited shipping. DHL eCommerce is a more economical parcel/mail service.

How does DHL eCommerce work?

DHL eCommerce is a shipping service that combines the resources of various courier companies to complete deliveries.

When shipping with DHL eCommerce from the USA, you will need to drop off your package at your local USPS Post Office. From there, USPS will transport your package to a central sorting facility before it is shipped overseas by DHL.

Upon arrival in the destination country, your package will be integrated into the local postal network and delivered by the domestic postal service.

DHL eCommerce shipping time

The shipping time for DHL eCommerce is longer compared to standard or expedited services as it is an economy service. Generally, delivery times for major destinations in Europe take 10-16 business days, and for the rest of the world, it takes 11-22 business days.

DHL eCommerce Return to Sender

At this point in time, DHL may not be able to advise you on why your shipment was returned as the reason is usually indicated on the physical shipment by postal office personnel. Some possible reasons for returned shipments could be: 1) Delivery attempted but customer was not at home and it was not safe to leave the package in the post box, 2) Shipment was unclaimed from the post office after a certain period of time, or 3) Incomplete or incorrect address information (bad address).

What are the reasons for shipment return?

DHL may not be able to provide information on why a shipment is returned at the moment as the reason is usually indicated on the physical shipment by the postal office personnel. Some common reasons for returned shipments include: 1) Delivery attempted but customer not at home and it is not safe to leave it in the postbox, 2) Shipment unclaimed from the post office after a period of time, and 3) Incomplete or incorrect address information (Bad Address).

Why is there a delay in updating the tracking event?

Our tracking system relies on tracking information received from our delivery partners, so there may be a delay in the update.

When can I expect delivery?

Delivery time depends on the service selected by the sender once the package has been processed. For packages destined for the U.S., a U.S. postal carrier will deliver the package at the usual time they deliver other mail. For international packages, the local delivery vendor for that destination will deliver the package.

How long does DHL eCommerce take to deliver products?

Delivery times vary depending on the relationship between the origin and the destination. Delivery times are typically two or three days for neighboring countries but can stretch up to 20 days for geographically distant countries. Once the shipment arrives in the destination country, it will likely be delivered by that country's local postal service.

Why hasn't my shipment been delivered yet?

Delivery time may be extended due to weather incidents, customs, or backlogs. If your shipment has not arrived within 10 days of the expected delivery time, please contact the shipper or online shop. They can start an investigation for lost items.

What should I do if my shipment is not delivered?

If your shipment has not arrived within 10 days of the expected delivery time, please contact the merchant or online shop. They are our contract partner and can start an investigation for lost items.

Who should I contact if I haven't received my package?

If you have not received your package, please contact the merchant who sold you the product. If the merchant cannot provide updated status on your package, please contact DHL eCommerce Customer Support.

Can I change my delivery address?

A change of delivery address is only possible if both addresses belong to the same delivery area of our delivery service provider. The delivery service provider will contact you for the second delivery attempt.

Why is customs holding my shipment?

Shipments must be cleared by customs, and process times for customs clearance differ from country to country and cannot be influenced by DHL. For some countries, duties and taxes may be due. Customs may hold your shipment because they require more information, and in this case, they will contact you.

Are you having issues with your DHL eCommerce tracking?

It's important to note that milestone tracking is provided for most shipments, which means it may take time before a new tracking event is displayed. Even if the tracking event isn't updated, your package is still on its way to its destination. In addition, packages may have limited tracking events in the country of origin and no tracking events in the destination country.

If your shipment status remains unchanged, it may be delayed due to weather incidents, customs, or backlogs. If your shipment hasn't arrived within 10 days of the expected delivery time, contact your shipper or online shop to initiate an investigation for lost items.

About DHL eCommerce

DHL eCommerce Solutions provides standard parcel delivery services for domestic and international businesses. The program offers various options for shipping needs and e-commerce logistics, from the most economical to more reliable transit times with commercial clearance. DHL eCommerce ships parcels from selected origin countries to over 220 territories, with a list of countries available on their website.

DHL eCommerce also provides customer support services to merchants, making it easier to keep track of shipments. DHL Global Mail, the company behind DHL eCommerce, provides international and domestic package delivery and returns, as well as e-commerce fulfillment and logistics services globally.

Their mission is to become a global leader in e-commerce logistics with a focus on cross-border delivery, domestic delivery, and fulfillment. In 2014, the former MAIL Division of Deutsche Post DHL Group was renamed Post - eCommerce - Parcel, with three sub-divisions focused on specific markets. DHL Parcel offers e-commerce logistics across Europe, while DHL eCommerce covers the rest of the world. DHL eCommerce has headquarters in Bonn, Germany, and regional offices in the US, Singapore, Asia/Pacific, India, and the Americas.

DHL eCommerce tracking statuses

• Returned to customer
• Return to sender
• Insufficient address
• DATA SUBMITTED - Shipment information was submitted by the shipper to DHL eCommerce. Shipment waybill has been created and tracking number reserved.
• Package received at DHL eCommerce distribution center
• Arrival at destination country - end of tracking, delivery shortly
• Arrival at Destination Country
• Processed at transit facility
• Departed from Local Distribution Center
• Processing completed at origin
• Departed on outbound flight
• Processed
• Electronic notification received: your order has been processed and tracking will be updated soon
• Tendered to delivery service provider
• SUBMITTED
• PICKED UP
• Available for delivery
• Arrival at DHL eCommerce distribution center
• En route to DHL eCommerce distribution center
• Arrival at Destination Terminal
• Delivered
• Departure origin DHL eCommerce distribution center
• Arrival destination DHL eCommerce distribution center
• Electronic notification received: your order has been processed and tracking will be updated soon
• Arrived at transit facility
• Departed DHLeC Facility
• Shipment arrived at destination country
• Departed from Transit Facility
• Processing at DHLeC Facility'
• Processed at export facility